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Test Examples and Troubleshooting

Test Examples

After installing Row64, use the following links to run test dashboard examples in the Firefox browser:



Example Garden-City Dashboard:



Example Urban-Analytics Dashboard:

Troubleshooting

If you are unable to load the test examples, here are steps to isolate the problem:

  • Make sure your browser is up to date.

  • Ping the server machine to confirm from the client to confirm it is accessible (if not consult with your it team)

  • Server Connection - type in the row64server name in the browser URL window. You should see the image below confirming you can connect to the server:



  • If you cannot check, reconfirm with IT ports 80 & 9002 are accessible from your machine.

  • If you see the server page but get a blank screen when you type the full dashboard URL examples, check the following:

    • Ensure the example URL is correctly spelled

    • Clear your browser cache (If you have updated IP addresses, you will need to clear the cache, See your browser's specific instructions to do so.)

    • Confirm IP ws or wss address in /var/www/html/dash/connect.js matches the IP address of the Row64server (what would be visible from the client accessing the server)

    • If it does not match, manually update the address, and set the "AUTO_CONNECT_JS" variable to FALSE in the /opt/row64server/conf/config.json file and restart the server.

    • If there are still issues, inspect Browser Debug console for other error messages