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Connection Issues

General Checks

If you are unable to connect to Row64 Server, here are steps to isolate the problem:

  • Make sure your browser is up to date.

  • Ping the server machine to confirm from the client to confirm it is accessible (if not, consult with your IT team).

  • Server Connection - type in the row64server name in the browser URL window. You should see the image below confirming you can connect to the server:



Network Setup

  • Confirm that ports 80 and 9002 are accessible from your machine.

    • Port information is specified in the config file. The default port is 9002.

    • If the default port is changed, the connect.js file in /var/html/dash must be updated with the same port.

  • If Linux firewall is enabled, all ports should be accessible via ufw.

  • The configuration file includes an auto-flag that retrieves the system IP address when the server boots. If you want a static IP address (such as for a public IP address), and you do not change the flag in the config file, it will automatically change the URL in the connect.js.

Configurations

  • If you see the server page but get a blank screen when you type the full dashboard URL examples, check the following:

    • Ensure the example URL is correctly spelled.

    • Clear your browser cache. (If you have updated IP addresses, you will need to clear the cache. See your browser's specific instructions to do so.)

    • Confirm IP ws or wss address in /var/www/html/dash/connect.js matches the IP address of the Row64server (what would be visible from the client accessing the server).

      • If it does not match, manually update the address and set the AUTO_CONNECT_JS variable to FALSE in the /opt/row64server/conf/config.json file and restart the server.

    • If there are still issues, inspect Browser Debug console for other error messages

HTTPS

  • When using HTTPS, ensure that:

    • HTTPS is set in the config file

    • The correct paths to the certificates are configured

    • Apache is set up for secure connections with the right certificates

    • connect.js is updated to wss

  • For in-depth information on setting up HTTPS, please see the HTTPS Setup documentation in the Security section.

VPC

  • For additional information on installing in VPC environments, please see the VPS Setup section in the AWS Cloud documentation.